PrenotaTU account deletion

How to delete your account in the app

If you can access your account, you can request deletion directly in the PrenotaTU app:

• open the PrenotaTU app;
• sign in to your account;
• go to Profile;
• open the account/settings section;
• tap Delete Account and confirm the request.

After confirmation, the account is deleted from the authentication systems and application database, subject to the limits described below.

How to request deletion by email

If you cannot access the app, send a request toinfo@prenotatu.com including:

• the email address associated with your PrenotaTU account;
• the first and last name shown in the account, if available;
• an explicit request to delete the account and associated data.

We may ask for additional information to verify that the request comes from the account owner.

Data deleted

When deletion is completed, the following data is removed where applicable:

• authentication account linked to PrenotaTU;
• user profile, first name, last name, email and phone saved in the app;
• memberships/associations with businesses available on PrenotaTU;
• bookings linked to the account;
• device tokens and push notification preferences;
• slot availability notification requests and operational data directly linked to the account.

Data that may be retained

Some data may be retained where necessary for legal obligations, security, abuse prevention, accounting, dispute management or protection of the rights of PrenotaTU, merchants or users.

• tax, administrative or contractual records, if any, for the periods required by law;
• technical and security logs for the time needed for security, diagnostics and abuse prevention;
• residual copies in technical backups, overwritten or deleted according to normal backup cycles;
• anonymized or aggregated data that can no longer identify the user.

Processing time

Email requests are normally handled within 30 days. Copies in technical backups may require an additional retention period before they are overwritten or deleted according to backup cycles.

Staff or business-owner accounts

If your account is connected to a business as staff, provider, secretary, owner or administrator, deletion may require additional checks to prevent unauthorized loss of business data or operational disruption.

Contact

For any request about PrenotaTU account deletion, contactinfo@prenotatu.com.